💫 Refund Policy

refund policy at aqpro , we pride ourselves on delivering exceptional service and premium quality products to our valued customers aqpro memberships are non refundable duplicate payments in the event of a duplicate payment for an aqpro membership, we will promptly refund the additional charge to initiate the refund process, please reach out to our support team at mailto\ support\@aqpro io with evidence of the duplicate transaction ✅ terms of service + cancellation & refund policy (en) service description you are purchasing access to aqpro membership – a subscription based digital service that provides trading related tools, analytics, or resources this is a non physical product delivered immediately upon purchase start of access access to the service is granted immediately after successful payment no shipping or physical delivery occurs by subscribing, you acknowledge that “i agree to begin service immediately and understand that i lose my right to withdraw under eu consumer law once access is granted ” refund & cancellation policy 🌍 european union (eu) customers under the eu consumer rights directive, digital goods are non refundable once access has started, if the customer gives prior consent and confirms loss of withdrawal rights we comply fully with this regulation by requesting explicit consent at checkout notifying you of the loss of withdrawal rights if you did not agree to this at checkout, and access was not used, you may be eligible for a refund within 3 days 🇺🇸 united states customers refunds are generally not offered for digital products once access is granted however, we may consider a discretionary refund only if the product was not delivered as described a technical failure prevented usage the request is made within 3 days and the account shows no substantial usage 🇨🇦 canada customers refunds are not required by law for digital goods if they function as described however, we may provide a refund at our discretion if the service is not as advertised access was not granted the request is made within 3 days of purchase recurring payments subscriptions are automatically renewed unless canceled you can cancel anytime in your account settings or by contacting support no refunds are given for partial periods after cancellation chargebacks initiating a chargeback without contacting support first may result in permanent account suspension contact & support if you believe you are eligible for a refund or have questions, please contact us at 📧 support\@aqpro io 🛡️ legal note this policy aligns with eu directive 2011/83/eu, ftc guidelines (us), and provincial consumer laws in canada we reserve the right to modify terms to stay compliant refunds 3 days risk free period refunds for aqpro memberships are not available, except in cases of duplicate payments all sales are final the exceptions are also the cases of our 3 day protection examples of cases where you can make a refund if 3 days have not expired we offer refunds within a 3 day period on your first initial payment if you are have difficulty technically understanding or using our services this means you have 3 days after signing up for any aqpro subscription plan to request a refund on your first initial payment, if you have troubles in techical cases the 3 day money back guarantee does not apply to yearly plans this includes, but is not limited to, new yearly subscriptions, yearly subscription updates, and upgrades to the yearly subscription to request a refund, please contact us at support\@aqpro io refund requests are generally reviewed and responded to on the same business day if approved, refunds typically take 3–5 business days to appear in your bank account we allow refunds for a customer's first yearly subscription auto renewal if we are contacted within the first 48 hours of billing we do not offer refunds under any other circumstances beyond the 3 day period, including in cases where the auto renewal was overlooked we send renewal reminders prior to annual billing cycles, and it is your sole responsibility to manage your subscription prior to renewals by logging in or contacting support\@aqpro io refund processing we understand that prompt and efficient handling of refunds is crucial to maintaining trust and satisfaction with our services this section outlines the process we follow once a refund request is initiated, ensuring transparency and professionalism in every step \ initiation of refund request once you contact our customer support to initiate a refund, our team will verify your account status and the eligibility criteria as per our policy we aim to initiate the refund process swiftly upon confirmation of your eligibility \ verification and approval our team conducts a thorough review to ensure that all conditions for a refund are met this includes verifying the account's standing and ensuring compliance with our terms the approval process is meticulous to maintain fairness and integrity \ processing time upon approval of the refund, we process it within 3 business days this timeframe allows us to ensure all necessary checks are completed, and funds are accurately returned to the correct account \ method of refund refunds are typically issued to the original method of payment unless otherwise requested or if such a method is no longer viable in special circumstances, alternate refund methods may be considered at the discretion of our finance department \ exceptions and special circumstances while we adhere to a standard refund process, we acknowledge that special circumstances may arise in such cases, we will handle refunds on a case by case basis to ensure fairness and customer satisfaction our commitment to a streamlined and transparent refund process is a testament to our dedication to customer service excellence we understand that refunds can be sensitive transactions, and we approach them with the utmost respect and professionalism for any queries or assistance during the refund process, our customer support team is readily available to provide guidance and support to request a refund, please contact us at support\@aqpro io refund requests are generally reviewed and responded to on the same business day if approved, refunds typically take 3–5 business days to appear in your bank account we allow refunds for a customer's first yearly subscription auto renewal if we are contacted within the first 48 hours of billing we do not offer refunds under any other circumstances beyond the 3 day period, including in cases where the auto renewal was overlooked we send renewal reminders prior to annual billing cycles, and it is your sole responsibility to manage your subscription prior to renewals by logging in or contacting support\@aqpro io refund processing we understand that prompt and efficient handling of refunds is crucial to maintaining trust and satisfaction with our services this section outlines the process we follow once a refund request is initiated, ensuring transparency and professionalism in every step \ initiation of refund request once you contact our customer support to initiate a refund, our team will verify your account status and the eligibility criteria as per our policy we aim to initiate the refund process swiftly upon confirmation of your eligibility \ verification and approval our team conducts a thorough review to ensure that all conditions for a refund are met this includes verifying the account's standing and ensuring compliance with our terms the approval process is meticulous to maintain fairness and integrity \ processing time upon approval of the refund, we process it within 3 business days this timeframe allows us to ensure all necessary checks are completed, and funds are accurately returned to the correct account \ method of refund refunds are typically issued to the original method of payment unless otherwise requested or if such a method is no longer viable in special circumstances, alternate refund methods may be considered at the discretion of our finance department \ exceptions and special circumstances while we adhere to a standard refund process, we acknowledge that special circumstances may arise in such cases, we will handle refunds on a case by case basis to ensure fairness and customer satisfaction our commitment to a streamlined and transparent refund process is a testament to our dedication to customer service excellence we understand that refunds can be sensitive transactions, and we approach them with the utmost respect and professionalism for any queries or assistance during the refund process, our customer support team is readily available to provide guidance and support we reserve the right to refund funds renewals membership renewals for aqpro are non refundable it is your responsibility to manage your subscription and cancel it prior to the renewal date if you no longer wish to continue refunds will not be issued for subscriptions renewed due to failure to cancel on time cancellation policy all memberships can be canceled at any time, free of charge you may submit cancellation requests directly through your account settings or by contacting our support team at mailto\ support\@elitesignals com important note we do not accept refunds for payments made with cryptocurrency via coinbase due to potential transaction fees and other complications refunds (if applicable) upon receiving the necessary documents from the buyer, we will thoroughly inspect the issue following our evaluation, we will notify you via email to inform you whether your refund is approved or not if your refund is approved, we will initiate the refund process, and you will be automatically refunded through your original payment method please keep in mind that it may take some time for your bank or credit card company to process and post the refund late or missing refunds (if applicable) if you haven't received your refund, please check your bank account regularly over the course of a few days or 14 buisness days if the refund is still late or missing, we recommend contacting your credit card company if further assistance is required, kindly contact your bank refunds may take some time to be officially posted contact us if you have any questions or need assistance, please contact us via email at support\@aqpro io or utilize our live support chat we are dedicated to addressing your concerns promptly and providing the necessary support to resolve any issues you may encounter